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Technology Plan Fiscal Years 2008-10

Gustavus Public Library
Technology Plan Fiscal Years 2008-10

Approved by the Library Technology Advisory Committee 1/26/07

Approved by the Library Advisory Board 2/8/07

 

Table of Contents

  1. Introduction
  2. Technology Goals
  3. Itemized Technology Budget
  4. Evaluation
  5. Materials and Internet Use Policy
  6. Appendices

 

1. Introduction

Mission

To provide the community of Gustavus-Glacier Bay with a broad choice in library materials and information using both traditional media and new technology to enable full access to information for all citizens regardless of age, education, ethnicity, economic status, or geographical disadvantage.

Technology Vision

Gustavus Public Library is the educational and informational hub of Gustavus. By using current technology and continuing to form local partnerships we will maintain our position as a community information center. This will not only give our patrons access to information but will provide the world community valuable knowledge and expertise from our area. The library will continue to provide a variety of library programs, training sessions, and Internet access so that all patrons can take full advantage of these many educational opportunities.

 

Our Library

In 2007 Gustavus Public Library celebrates the tenth anniversary of our spacious, attractive building.  From this wonderful facility GPL offers a range of traditional and technical services usually associated with much larger communities.  In 2004 we became a part of the newly-incorporated City of Gustavus.  We now have two paid part-time (total 25 hours/week) staff members.  Patron use continues to grow and there is great enthusiasm about the new services we have introduced and are planning. In our location adjacent to the public school we see growing numbers of students in the library, especially since we expanded our hours so that we are open every day after school. Volunteerism remains strong, with more open hours, fund raising, and technology projects carried out than ever before. The Gustavus Public Library is a source of great pride, learning, and enjoyment for the community.

This technology plan is a major component of the library's plans to continue providing traditional and technological access to information for our community. Our plan is twofold: we will support and improve the services we now offer while seeking resources to add new materials and services that enhance our library. Previous technology plans focused on building new technology infrastructure where we had none. Now we must maintain that infrastructure in order to support what we have and continue to use and refine it more effectively. We will also undertake select new projects and services that we know will strengthen our offerings as more staffing and funding sources become available.

Technology Projects Completed

Objective: Upgrade library building to provide network wiring and space to work.

Our 2700 square foot facility is engineered from the ground up to support current and future technology needs. An electrical engineer designed the electrical supply. Computer and telecommunications consultants designed and installed the local area network wiring. All but one room at the library is fully wired with phone and data jacks. In addition, the conference room has a video circuit. All wiring is CAT5 in conduit with modular jacks for maximum flexibility in the face of changing technology. There is conduit laid to the outside of the building, allowing for the possibility of laying a circuit to the nearby Gustavus School for a high-speed link.

Objective: Install local area network and connect to Internet

Local Area Network

Installed Local Area Network with jacks throughout the building for easy connection of workstations, servers, and other network devices such as printers. The wiring, jacks, hub and router are all in place.

Server

Installed Windows server and software suitable for providing both basic file and printer sharing and Internet services including web server and e-mail for librarians.

Internet Connection

Installed dedicated circuit to the local, community internet service provider, Gustavus Community Network, so that all the machines on the network are connected to the Internet.

 

Technology Services We Provide

Public Access Workstations

See http://gustavus.lib.ak.us/computer/

Internet Access, both wired and wireless

See http://gustavus.lib.ak.us/internet/

Printers and Photocopier

See http://gustavus.lib.ak.us/computer/printing.htm

Scanner

Flat bed scanner for capturing local historical information and producing multi-media products for library programming.

Meeting Room with Phone, Internet Access, and Computer/Video Projection

See http://www.gustavus.lib.ak.us/public/library/policies/Library%20Meeting%20Room%20Policy.htm

Inter Library Loan via First Search

See http://www.gustavus.lib.ak.us/computer/lasercat.htm

 

Technology Training

See http://gustavus.lib.ak.us/computer/training/index.htm

 

2.Technology Goals

 

Goal A: Provide public access to electronic materials

As our mission statement says, the GPL strives "to meet the ever-changing needs of our citizens for information. . .”  An increasing proportion of materials and information is electronic. The Gustavus Public Library treats electronic materials like other materials such as printed matter. This means adding electronic materials to its collection and providing access to others' collections of electronic materials, such as the world-wide web and databases for Alaskans.

 

A.1. Provide public access to the Internet and basic productivity applications

Target Date

Date Completed

A.1.a. Maintain and expand library network and direct Internet connection.
Need network maintenance contract and broadband (minimum 256 Kbps) Internet access. Add network connections where new peripherals or workstations might be connected.

FY08

 

A.1.b. Maintain and upgrade computer workstation hardware and software as needed.

Upgrade Microsoft Office (FY08)
Windows Vista upgrade to existing workstations
Replace E-5200 workstation with newer model
Laptop for staff and possibly patron use

FY09

 

A.1.c. Additional hardware (workstation(s), scanner) to support automated circulation system

FY09

 

A.1.d. Maintain and upgrade server hardware and software.
Replace server and use latest operating system and communications server software. Include installation, maintenance, troubleshooting, and system documentation services.

FY09

 

A.1.e. Maintain server hardware.
Obtain server maintenance contract, including server anti-virus maintenance.

ongoing

 

A.1.f. Maintain and upgrade network peripherals.
Connect copier to network (FY08)

ongoing

 

A.2. Maintain and upgrade community network

A.2.a. Provide public, shared electronic file storage.
Obtain server maintenance contract, including server anti-virus maintenance.

ongoing

 

A.2.b. Maintain public electronic, interactive communication services.
Maintain and upgrade communications server software that provides shared public folders (discussion groups) and mailing lists.

ongoing

 

A.2.c. Increase use of the community network

ongoing

 

A.3. Gather, publish, and distribute community information electronically

A.3.a. Improve and maintain library web site (http://www.gustavus.lib.ak.us/ )
Install content management system in cooperation with City and other community entities

FY08

 

A.3.b. Provide electronic hosting services for partner organizations (e.g. City of Gustavus)
Obtain server maintenance contract, including server anti-virus maintenance.

ongoing

 

A.3.c. Support electronic collection of regional and local materials

ongoing

 

 

Goal B: Foster staff and patron use of technology

Electronic materials are inaccessible to those who do not have basic computer skills, just as printed materials are not accessible to those who cannot read. The Gustavus Public Library supports its patrons and staff in their pursuit of knowledge by lowering the barrier of technological illiteracy.

B.1. Foster patron use of technology

Target Date

Date Completed

B.1.a. Offer public training and outreach in using the Internet and computer applications

as needed/
available

 

B.1.b. Provide technical support to library patrons whenever possible.

Ongoing

 

B.2. Train library staff on technology use (Professional Development Strategy)

B.2.a. Offer training sessions for library staff on basic Internet use and searches.

ongoing

 

B.2.b. Technicians will be available for individual tutoring and technical support.

ongoing

 

B.2.c. As resources allow, send staff to conferences (such as the annual Alaska Library Association conference) and other training opportunities.

ongoing

 

B.3. Foster use of electronic materials and communication

B.3.a. Library technicians will encourage and assist local groups in using library technology.

ongoing

 

B.3.b. Publicize the benefits of library technology for community networking via articles, workshops, and word-of-mouth.

ongoing

 

 

Goal C: Improve library efficiency and effectiveness

Labor is in very short supply in our under-funded institution, so administration and operation must be as efficient as possible in order to maximize our organizational effectiveness. The Library uses appropriate technology to leverage scant volunteer and staff time, thereby providing the best possible service to our patrons. 

C.1. Automate select library functions

Target Date

Date Completed

C.1.a. Improve efficiency of ILL requests

ongoing

 

C.1.b. Improve library use statistics database

ongoing

 

C.1.c.  Enter all newly acquired materials into the ResourceMate database.

ongoing

 

C.1.d. Enter all currently cataloged materials into the ResourceMate database.

FY08

 

C.1.e. Implement an automated circulation system

FY09

 

C.2. Train staff in library automation skills

C.2.a. Continue staff training on use of library administrative databases

ongoing

 

C.2.b. Continue staff training on use of basic productivity applications

ongoing

 

C.2.c. Continue staff training on use of materials cataloging software

ongoing

 

C.2.d. Continue staff training ILL procedure

ongoing

 

C.3. Improve library management of technology

C.3.a. Plan for long-term network administration support.

ongoing

 

C.3.b. Update technology plan

yearly

 

C.3.c. Evaluate progress of technology plan

yearly

 

C.3.d. Strengthen technology advisory committee

ongoing

 

C.4. Provide basic infrastructure for staff to function

C.4.a. Provide basic telecommunications services so that staff can communicate with patrons, vendors, technical support, government agencies, and others.
Need two phone lines and one fax line. Need long-distance voice telecommunications. Maintain voice mail.

ongoing

 

 

3. Itemized Technology Budget

With help from a state library ILC grant, capital grant, and e-rate, our basic technology infrastructure is now complete and our core staff and volunteers have received initial technology training, allowing us to offer excellent technology services for a library of our size. This budget reflects a modest and realistic approach to maintaining and upgrading our network over the next three years. One of our major goals is implementation of an automated circulation system.  While we may choose to take on other projects or provide a major training component as human and financial resources become available, we will only commit to funding and evaluating goals and objectives that we can realistically afford and which are priorities as described in this plan.

Goal.
Objective.
Action

Item

 

Year 1

Year 2

Year 3

 

Average
Annual
Cost

A.1.a

Internet connection *

Retail

$2,400

$2,400

$3,000

 

$2,600

Our Cost

$240

$240

$300

 

$260

A.1.

Network and server maintenance contract *

Retail

$2,400

$2,400

$2,400

 

$2,400

Our Cost

$240

$240

$240

 

$240

 

 

 

 

 

 

A.1.b

Maintain and upgrade workstations+

Y2: Windows Vista, new workstation, laptop, terminal

Retail

$150

$4,500

$150

 

$1,600

Our Cost

$150

$4,500

$150

 

$1,600

 

 

 

 

 

 

A.1.c

Upgrade server hardware *+

Retail

 

$2,000 

 

 

$667

Our Cost 

 

$200 

 

 

$67

Maintain Anti-Virus Software

Retail

$400

 

$400

 

$267

Our Cost

$400

 

$400

 

$267

A.2.b

Upgrade and maintain e-mail communications server *

Retail

 

$3,000 

 

 

$1,000

Our Cost

 

$300 

 

 

$100

B.

Patron training by community volunteers or as $$ available

Retail

$$$

$$$

$$$

 

$$$

Our Cost

  $0

$0

$0

 

$0

C.

Automation setup and staff training by library volunteers

Retail

$$$

$$$

$$$

 

$$$

Our Cost

$0

$0

$0

 

$0

C.4.a.

Telephone service, voice and long distance

Retail

$2,200

$2,200

$2,200

 

$2,200

Our Cost

$220

$220

$220

 

$220

C.1.d.

Hire someone for approximately 200 hours of data entry

Retail=Our cost

     $2000

    $1000

 

 

   $1000 

C.1.e.

Purchase scanner, computer dedicated to searching collection, network connections, etc.

Included in workstations, above

 

 

Total Cost

Our Cost

$3,250

$6,700

$1,310

 

$3,753

Retail

$9,550

$17,500

$8,150

 

$11,733

Income

Operating Budget

$2,250

$4,000

$1,310

 

2,520

Grant Sources

$1,000

$2,700

 

 

$1,233

Other

 

 

 

 

 

Total

$3,250

$6,700

$1,310

 

$3,753

Surplus (Deficit)

 

$0

$0

$0

 

 

The Our Cost rows reflect academic and/or e-rate discounts for which the library is eligible.

*

Eligible for 90% e-rate discounts (discount rate may change, however)

**

Eligible for academic software pricing (discount varies)

+

Eligible for State CIP grant funds (non-recurring capital costs only)

 

4. Evaluation

The Library Technology Advisory Committee will meet at least once a year to evaluate the results of each action in the Technology Goals section of this plan and draft an annual technology work plan.

In evaluating results, the committee will consider

  • Use statistics for the public workstations from sign-up sheets,
  • Library web site use statistics from the server log
  • Public and staff comments and suggestions for improvements to these services
  • Training course attendance and evaluations
  • Their own direct knowledge and informal feedback they have received

The committee's evaluation report will consist of a short description of the results for each action and whether or not the objective was achieved as planned. 

5. Materials and Internet Use Policy

The Gustavus Public Library offers free access to their collections and to the world wide web for all community residents without regard to race, citizenship, age, educational level, economic status, or any other qualification or condition. The choice of library materials, including use of technology, is an individual matter. Responsibility for restriction of access for children rests with their guardians and not with the library. While the library recognizes the power of visual images as compared to print, it also supports intellectual freedom in relation to all print and non-print media.

Illegal or abusive use of library materials may result in having library privileges revoked.

Approved by Gustavus Public Library Board             .

Signed by board president  Christine L. Spute

Date: February 8, 2007                       

 

 

 

 

 

 

6. Appendices

 

A. Technology Inventory

As of January, 2007 the Gustavus Library had the following technology infrastructure:

For future planned acquisitions see the Budget  in Section 3above.

Equipment

Five public-use computers: Three are Windows terminals (Neoware thin client appliances). Two are stand-alone Windows workstations. All are directly connected to the library's network and the Internet. All have Microsoft Office installed.

Server: A Pentium 2 GHz machine with 1 GB RAM running many services including file and print sharing, web server, communications server, terminal services, DHCP, DNS, and authentication.

Workroom terminal: One terminal in the back room used by staff for cataloging, statistics, etc.

Three printers :One color inkjet/fax machine in the administrator's office, one high-quality color inkjet for public use, and one LaserJet 4200 for public use.

One Xerox WorkCentremulti-function printer/scanner/copier for public use.

Local Area Network(LAN) : A 100Mbps Ethernet network professionally wired with drops in most rooms, connected together by a Cisco 10/100 switch.

Wireless LAN (WLAN): A LinkSys wireless-b router provides Wi-Fi connectivity in the immediate vicinity of the library building.

Direct Internet connection: The library has a direct Ethernet connection to the local Internet Service Provider's router. The ISP’s satellite Internet connection is shared among all its customers so performance depends on overall community use but is up to 384 Kbps up and 1 Mbps down.

Three telephone lines: The library has two voice lines and one fax line.

Communications Software: We use Microsoft Outlook, Outlook Express, and Internet Explorer.  The library mail server runs Microsoft Exchange Server to provide mailboxes for librarians and public electronic mailing lists and forums. Also installed is Mailman , which allows patrons and librarians to check their POP3 accounts using a web browser.

Staff

Gustavus Public Library, now part of the City of Gustavus, employs two part-time (total 25 hours/week) staff members, but continues to rely heavily on dedicated and motivated volunteers. Our paid and volunteer staff members include:

  • Library Technology Advisory Committee (LTAC): oversight group advising the library board on technology issues.
  • Nathan Borson, NPS IT Specialist
  • Carolyn Elder, Administrative Librarian
  • Sylvia Martinez, Program Librarian
  • Patrick Chipley, NPS IT Specialist
  • Bruce Paige, GCN Administrator
  • Jeff Williams, Jeffus and Williams telecommunications professional
  • Computer literate librarians and student interns.

 

 

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